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The St. James Theatre
246 West 44th Street
Between 7th Avenue & 8th Avenue
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2 hours and 30 minutes, including one 15 minute intermission.

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Call (212) 840-8181


A limited number of tickets for each performance will be sold via online lottery. Entries will be accepted at until 11:00 AM ET the day before the performance. Winner and non-winner notifications will be sent at approximately 12:30 PM ET the day prior to the performance via email. Winners will also receive a text SMS message (if mobile number is furnished provided the entrant also checks the text consent box.). If you didn't receive notification via email, you can use our result checker which will update at approximately 12:30 PM. Tickets must be purchased online with a credit card by 10:00 PM ET the day prior to the performance using the purchase link in your winner's notification email. Winning tickets not purchased by 10:00 PM are forfeited. Winners must pick up tickets at the box office with a photo ID that matches the name on the entry and the name on the purchase within 2 hours of the performance starting. Winners who require accessible seating should contact us at for assistance. Tickets may be partial view. Pairs may be split up.


We’re so happy to share the magic of Broadway with our young audience members, but please note that Frozen is not intended for children under 4. The show is recommended for ages 8+. Everyone, regardless of age, must have a ticket. As part of this live theatrical experience, we ask that all audience members remain mindful of fellow theatre-goers throughout their time with us. Singing and talking are not permitted during the performance. Anyone disrupting other guests may be asked to step out of the theatre. A live feed of the show is shown on monitors in our lobbies should anyone in your party need to leave the theatre. If you will be arriving with a stroller, one of our team members will guide you to our stroller check-in, which is available for a $3 charge, cash only. And if you need a booster seat, just ask one of our team members.

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All Orchestra seats are located on the main floor of the theatre. Mezzanine seats are located up 2 flights of stairs and Balcony seats are located up an additional 6 flights of stairs. Please be aware that the St. James Theatre does not have an elevator, however all staircases have handrails.


Located on all levels, the St. James Theatre bars are stocked with a range of cocktails and non-alcoholic beverage choices, which you are welcome to take back to your seats. Don’t forget to pick up a snack!


Restrooms are located down 1 flight of stairs from the Orchestra level, on the Mezzanine level and on the Balcony level. An accessible restroom is located in the Orchestra lobby.


If you have a bag or large coat, we'd be happy to check it for you. Please visit the coat check in the Orchestra lobby. The charge is $3 per item.


Visit one of the merchandise booths, located on the Orchestra and Mezzanine levels, to take home a souvenir from the show.

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Access Information

The St James Theatre provides wheelchair-accessible seating on the Orchestra level of the theatre for all performances for patrons who use wheelchairs and their companions. There are no steps leading into the Orchestra level of the theatre from the sidewalk. There are steps to access seating on other levels of the theatre. Pricing for wheelchair-accessible seats on the Orchestra level varies so as to capture the range of prices available throughout the theatre.

Access Ticket Information

To purchase, call Ticketmaster at (877) 250-2929.

Accessibility by Seating Section

Orchestra Location:
Seating is accessible to all parts of the Orchestra without steps. There are no steps to the designated wheelchair seating locations. Wheelchair seating is in the Orchestra only.

Mezzanine Location:
Located on the 2nd level: up 29 steps from the Orchestra. There are an additional 20 steps up to the remainder of the Mezzanine. Entrance to Mezzanine is behind row E.

Balcony Location:
Located on the 3rd level: up 77 steps from the Orchestra. Please Note: On the Mezzanine and Balcony levels, there are approximately 2 steps up/down per row.

Performances for People With Hearing Loss

For information, please call: (212) 912-9770 or visit

Performances for the Partially Sighted and Blind

For information, please call HAI (Healing Arts Initiative) at (212) 575-7660, 9am - 5pm (EST).

Audio Assistive Devices

Reservations are not necessary. Drivers license or ID with printed address required as a deposit. Please call: (212) 582-7678 to reserve in advance.


None available.


There is a wheelchair accessible unisex restroom located on the main level. Restrooms (not wheelchair accessible) are located down 1 flight of stairs from the Orchestra level, on the Mezzanine level and on the Balcony level. The lower level is located 22 steps down from the Orchestra.

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