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Jujamcyn Theatres

JUJAMCYN JOB OPPORTUNITIES

Our mission is to create raves for our theater-goers and theater-makers by guiding them through their journeys in our theatres with such care, expertise, and pride in each other, our shows, and our houses that they truly feel they belong and are compelled to return.

Jujamcyn Theaters is recognized as a theatrical innovator, championing shows that push the boundaries of Broadway and create new experiences for audiences. The company owns and operates five Broadway theatres including the St. James, Al Hirschfeld, August Wilson, Eugene O'Neill, and Walter Kerr.

Ticketing Team

Jujamcyn Theaters seeks a team member to join our ticketing, marketing and customer service group.

Description

Candidates will join a small, dedicated team that handles ticketing strategy to customer service and everything in between. Candidates should be smart, self-motivated, friendly and equally comfortable with qualitative and quantitative problems. Help us run systems, build tools, crunch numbers and learn from our patrons to improve the service and value we deliver.
Early career, mid-career and senior candidates will all be considered. Specific responsibilities and compensation will correspond to experience. What follows are some examples of relevant responsibilities and skills. Above all we are looking to hire the right person, not the right resume. So, if you are passionate, eager to learn and want to be part of a close-knit team at a great organization, please apply.

Specific Responsibilities

Administer and maintain our ticketing systems and related infrastructure.
Work with and support our box office staff.
Work with our show partners to set and execute pricing and promotion strategy.
Communicate with our customers to resolve service issues.
Collect and analyze data from sales and industry trends.
Build and improve tools and processes to support these efforts.

Required Skills

Friendly demeanor and a genuine desire to work closely with others.
Strong written and verbal communication skills particularly in the realm of explaining technical matter to non-technical people.
Self-direction and self-motivation.
Strong desire to acquire new skills and improve existing ones.
Strong desire to tweak, tune and improve processes and tools.
Natural learner and teacher.
Proficiency with Microsoft Excel.
Comfort working with unfamiliar software tools.

We Also Value

An interest in Broadway.
An interest in event ticketing.
Professional or academic background in a quantitative discipline such as math, science, economics or engineering.
Professional or academic background in a hospitality discipline such as hotel, restaurant or event management.

You Have or Could Learn

Experience working with ticketing systems, especially Ticketmaster HOST and Archtics.
Experience implementing, configuring or developing enterprise software projects.
Experience with SQL, business intelligence tools, scripting and programming languages.
Experience with marketing research techniques including surveying, customer interviewing and a/b testing.

Remote Considered

Experienced remote candidates will be considered.
Please be prepared to provided positive references related to your experience working remotely.

To Apply

A complete application consists of the following

  • A cover letter
  • A resume
  • Two or more relevant references
  • Submit by email to employment@jujamcyn.com with the subject line "Ticketing Team Application"
  • No phone calls please
  • Incomplete applications will not be considered

Receptionist

Jujamcyn Theaters is currently seeking an energetic receptionist with exceptional organizational and communication skills to join our team.

Responsibilities

Create a good first impression to all visitors and callers by maintaining uncommon excellence and enlightened hospitality in keeping with Jujamcyn’s brand and culture.
Manage multiple phone lines in a fast paced environment to ensure that all calls are attended to in a timely manner.
Ensure all visitors are greeted, welcomed, directed and announced appropriately.
Process high volumes of incoming and outgoing mail, FedEx/UPS and messengers, and deliver mail throughout the office.
Maintain and place orders for office supplies for executive office and box offices.
Manage conference room schedule.
Assist with administrative duties.

Required Skills

Must be proficient in Excel, Word, and Outlook.
Must be able to support multiple phone lines.

Top Candidates Will Possess The Following Skills

Excellent communication skills (verbal/oral/written).
Excellent phone manner.
Excellent ability to assess and prioritize.
Excellent organizational skills.
Knowledge of current Broadway theaters, shows, and key industry members.

To Apply

A complete application consists of the following:


Building Operations Intern

Building Operations is responsible for all day-to-day physical plant conditions and processes at each of our five theatres.

Description

Building Operations Interns will work directly with the Vice President of Building Operations and individuals from all levels of theater operations and management as well as outside contractors and vendors. Interns will gain a ‘nuts and bolts’ experience of running a chain of Broadway theaters and gain an insider’s perspective into the upkeep and maintenance of these unique, landmarked buildings. No two days will be the same.

Responsibilities include but are not limited to

Work with spreadsheets auditing all types energy consumption
Meet contractors and oversee repairs as needed
Provide support in preparing theaters for new productions as needed
Provide support in emergency management as problems arise
General office support including purchasing, filing and distributions

Skills and Specifications

Must have working knowledge of Internet Explorer and Microsoft Office
Solid problem solving skills
Technical skills and comfort with basic tools a plus
Must be capable of maintaining organized records and documentation
Must have good written and oral communication skills and neat penmanship (including a sense of humor!)
Willingness to jump into any project

Available Positions

One or two part-time interns for a 2-3 day work week (16 to 24 hours a week). Hours flexible.

Internship Program Benefits and Details

A minimum of 12 weeks; three sessions available per year: Fall, Winter/Spring, Summer
Interns are paid at an hourly rate of $13 as well as college credits as available
Attendance at bi-weekly lunch meeting for interns to discuss their work, share ideas, and speak with an invited guest from the Jujamcyn staff or a figure in the theatre community
Opportunities on nights and weekends for flexible work at our theatres
Tickets (when available) to our productions playing at Jujamcyn theatres

Submission Deadlines

Applications for all three sessions are accepted on a rolling basis and reviewed regularly. Please indicate in your cover letter which session you are most interested in applying for.

Interviews

If you are being considered for one of our internship opportunities you will be contacted by Human Resources within two weeks of your application to set up an interview. Because of the popularity of our program and the volume of applications we receive, we will only be able to respond to those who are being considered. Please note that most departments require an in-person interview, though phone interviews can be arranged in some cases.

To Apply

A complete application consists of the following:

  • A cover letter indicating your area of interest
  • A resume including your experience and theatre experience
  • One letter of recommendation (can be employer, professor, etc.)
  • All material should be addressed to Intern Coordinator
  • Submit by:

Executive Intern

The Executive Department leads Jujamcyn Theaters and defines and executes its mission and values.

Description

Executive Department Interns will engage in all manner of administrative tasks, learning the responsibilities and challenges of organizationally managing multiple Broadway theatres by working directly with the Assistants to the President, Executive Vice President, and Senior Vice President as well as the Vice President of Company Operations and the Executive Producer of Red Awning. The ideal candidate is interested in a career in theatre administration.

Responsibilities include but are not limited to

General Office support including filing and distributions (by fax and by e-mail)
Answering phones, checking voicemail, handling ticket requests
Liaising between departments, and aiding in management of the Executive’s calendars
Other administrative tasks (i.e. research projects, interoffice deliveries, etc.)

Skills and Specifications

Attention to detail and confidentiality is a must
Must have working knowledge of Internet Explorer and Microsoft Office
Working knowledge of Photoshop and Power Point
Must possess effective problem solving skills including ability to time manage and prioritize
Must have good written and oral communication skills

Available Positions

Two to three part-time interns for a 3-5 day work week (22 to 28 hours). Hours flexible.

Internship Program Benefits and Details

A minimum of 12 weeks; three sessions available per year: Fall, Winter/Spring, Summer
Interns are paid at an hourly rate of $13 as well as college credits as available
Attendance at bi-weekly lunch meeting for interns to discuss their work, share ideas, and speak with an invited guest from the Jujamcyn staff or a figure in the theatre community
Opportunities on nights and weekends for flexible work at our theatres
Tickets (when available) to our productions playing at Jujamcyn theatres

Submission Deadlines

Applications for all three sessions are accepted on a rolling basis and reviewed regularly. Please indicate in your cover letter which session you are most interested in applying for.

Interviews

If you are being considered for one of our internship opportunities you will be contacted by Human Resources within two weeks of your application to set up an interview. Because of the popularity of our program and the volume of applications we receive, we will only be able to respond to those who are being considered. Please note that most departments require an in-person interview, though phone interviews can be arranged in some cases.

To Apply

A complete application consists of the following:

  • A cover letter indicating your area of interest
  • A resume including your experience and theatre experience
  • One letter of recommendation (can be employer, professor, etc.)
  • All material should be addressed to Intern Coordinator
  • Submit by:

Givenik/Group Sales Intern

The Givenik.com team is a fast-paced, extremely detail-oriented and friendly group responsible for all day to day operations of Jujamcyn’s Group Sales department. Givenik sells discount group tickets to all shows on Broadway, Off-Broadway and beyond to all types of group sales clients including non-profits, tour operators, schools, social groups and more! Our unique charitable giveback with each ticket sale adds a whole other layer to the day-to-day operations of the department.

Description

Givenik Group Sales Interns will learn the responsibilities and challenges of operating a group sales department on Broadway that also gives back to charity. He/she will work directly with the Director of Sales and the entire sales team. The ideal candidate is interested in a career in theatre administration

Responsibilities include but are not limited to

Reporting on group sales orders that need to be picked up /delivered along with the actual deliveries and pick-ups at various box offices and client offices
General office support including scanning and filing
Answering phones, checking voicemail, communicating with customers
On site assistance at company events (registration, greeting clients, etc) as well as administrative assistance leading up to event (event list RSVPs, invitation creation, etc)
Research projects related to sales and marketing tasks (new client research, alumni spreadsheets)
Social media upkeep (Facebook, Twitter, Instagram, Tumblr)
Basic sales reporting
Other administrative tasks (i.e. marketing material creation, interoffice deliveries, etc.)

Skills and Specifications

Love of theater a must; interest in sales and marketing preferred
Great social and interpersonal skills as well as sense of humor required
Excellent attention to detail
Must be friendly and be able to interact professionally with customers and box offices over phone, email and in person
Must have working knowledge of Google Chrome, Microsoft Outlook and Microsoft Office, Excel proficiency a major plus
Working knowledge of the STAR System (Telecharge) is a plus
Must be well-versed in various Social Media such as Facebook, Twitter, Instagram
Must have good written and oral communication skills

Available Positions

Part-time interns for a 3-5 day work week (22 to 28 hours). Hours flexible, Monday and Thursday preferred.

Internship Program Benefits and Details

A minimum of 12 weeks; three sessions available per year: Fall, Winter/Spring, Summer
Interns are paid at an hourly rate of $13 as well as college credits as available
Attendance at bi-weekly lunch meeting for interns to discuss their work, share ideas, and speak with an invited guest from the Jujamcyn staff or a figure in the theatre community
Opportunities on nights and weekends for flexible work at our theatres
Tickets (when available) to our productions playing at Jujamcyn theatres

Submission Deadlines

Applications for all three sessions are accepted on a rolling basis and reviewed regularly. Please indicate in your cover letter which session you are most interested in applying for.

Interviews

If you are being considered for one of our internship opportunities you will be contacted by Human Resources within two weeks of your application to set up an interview. Because of the popularity of our program and the volume of applications we receive, we will only be able to respond to those who are being considered. Please note that most departments require an in-person interview, though phone interviews can be arranged in some cases.

To Apply

A complete application consists of the following:

  • A cover letter indicating your area of interest
  • A resume including your experience and theatre experience
  • One letter of recommendation (can be employer, professor, etc.)
  • All material should be addressed to Intern Coordinator
  • Submit by:

Theatre Operations Intern

Theatre Operations is responsible for the day-to-day operations at each of Jujamcyn"s five theatres.

Description

Theatre Operation Interns will learn the responsibilities and challenges of managing multiple Broadway theatres, by working directly under the supervision of a senior member of the Theatre Operations team. The ideal candidate is interested in a career in theatre administration.

Responsibilities include but are not limited to

Assisting managers in theatres during performances, including some nights and weekends
Create and distribute theatre staff schedules, payroll, union and patron correspondence
General office support including filing and distributions (by fax and email), answering phones, checking voicemail, communicating with employees and customers
Other administrative tasks such as organizing lost and found in the theatres, research specific projects, interoffice deliveries, etc.

Skills and Specifications

Strong customer service skills are essential
Must have working knowledge of Internet Explorer and Microsoft Office
Working knowledge of Photoshop, Power Point, and the STAR System (Telecharge) is a plus
Must be capable of preparing files and maintaining organized records and documentation
Must have good written and oral communication skills

Available Positions

Two to three part-time interns for a 3-5 day work week (22 to 28 hours). Hours must be flexible (nights, weekends, and holidays necessary).

Internship Program Benefits and Details

A minimum of 12 weeks; three sessions available per year: Fall, Winter/Spring, Summer
Interns are paid at an hourly rate of $13 as well as college credits as available
Attendance at bi-weekly lunch meeting for interns to discuss their work, share ideas, and speak with an invited guest from the Jujamcyn staff or a figure in the theatre community
Opportunities on nights and weekends for flexible work at our theatres
Tickets (when available) to our productions playing at Jujamcyn theatres

Submission Deadlines

Applications for all three sessions are accepted on a rolling basis and reviewed regularly. Please indicate in your cover letter which session you are most interested in applying for.

Interviews

If you are being considered for one of our internship opportunities you will be contacted by Human Resources within two weeks of your application to set up an interview. Because of the popularity of our program and the volume of applications we receive, we will only be able to respond to those who are being considered. Please note that most departments require an in-person interview, though phone interviews can be arranged in some cases.

To Apply

A complete application consists of the following:

  • A cover letter indicating your area of interest
  • A resume including your experience and theatre experience
  • One letter of recommendation (can be employer, professor, etc.)
  • All material should be addressed to Intern Coordinator
  • Submit by:

Ticketing Operations Intern

Jujamcyn Theaters’ internal ticketing operations department helps shows implement their pricing and sales strategies, manage and facilitate our box office teams and set and implement strategic ticketing goals for the company. We work closely with every other department at Jujamcyn and with our show partners.

Description

The Ticketing Operations Interns shadow and support our team in our day-to-day operations, including producing reports, setting up promotions, changing prices and setting up new shows.
You should apply for this internship if:
- You are interested in the nuts and bolts of ticketing and reporting on Broadway.
- You are detail-oriented or wish to become detail-oriented.
- You enjoy Excel or wish to enjoy Excel.
- You can abide by the terms of a strict confidentiality agreement.

Responsibilities include but are not limited to

Quality Assurance: checking, checking and re-checking setup documents and as-built configurations in ticketing systems.
Reporting: pulling, checking and distributing reports pulled from ticketing systems.
Errands: the occasional trip to a box office to drop something off or pick something up.
Personal Improvement: training by fire in Excel, Ticketmaster and related skills.

Skills and Specifications

Required
- Must have basic skills in Excel.
Preferred
- Intermediate to advanced Excel
- Knowledge of core Broadway reporting practices (Wrap, Advance, Gross, etc.)
- Predilection for being detail oriented

Available Positions

One part-time intern for 20 hours/wk. Flexible hours/days.

Internship Program Benefits and Details

A minimum of 12 weeks; three sessions available per year: Fall, Winter/Spring, Summer
Interns are paid at an hourly rate of $13 as well as college credits as available
Attendance at bi-weekly lunch meeting for interns to discuss their work, share ideas, and speak with an invited guest from the Jujamcyn staff or a figure in the theatre community
Opportunities on nights and weekends for flexible work at our theatres
Tickets (when available) to our productions playing at Jujamcyn theatres

Submission Deadlines

Applications for all three sessions are accepted on a rolling basis and reviewed regularly. Please indicate in your cover letter which session you are most interested in applying for.

Interviews

If you are being considered for one of our internship opportunities you will be contacted by Human Resources within two weeks of your application to set up an interview. Because of the popularity of our program and the volume of applications we receive, we will only be able to respond to those who are being considered. Please note that most departments require an in-person interview, though phone interviews can be arranged in some cases.

To Apply

A complete application consists of the following:

  • A cover letter indicating your area of interest
  • A resume including your experience and theatre experience
  • One letter of recommendation (can be employer, professor, etc.)
  • All material should be addressed to Intern Coordinator
  • Submit by: